Cancellation Policy

We understand that plans change. Cancellation is easiest when requested before the order enters dispatch.

Before Dispatch

You may request cancellation any time before your order is dispatched. If payment has already been made, the eligible refund will be initiated once the cancellation is confirmed.

After Dispatch

Once an order has been dispatched, cancellation through the normal cancellation process is no longer possible. The return process after delivery is the only way to resolve the order at that stage, provided the product is eligible for return.

COD Orders

For Cash on Delivery orders, please contact Karry House as early as possible if you no longer wish to receive the parcel. Repeated refusal of COD deliveries may affect your future COD availability where reasonably necessary; where an advance payment was collected on a COD order, our cancellation and refund terms for that advance follow the same process described in the Refund Policy.

Karry House Cancellation

Karry House may cancel an order because of stock issues, payment failure, suspected fraudulent activity, an obvious pricing/listing error, delivery-service limitations, or circumstances beyond reasonable control. For a paid order cancelled by Karry House, the applicable refund will be initiated in full.

How to Request Cancellation

Contact us at hello.karryhouse@gmail.com , +91 79840 46683 with your order number and the request to cancel. The cancellation is effective only once Karry House confirms that the order has been successfully cancelled.