Return & Refund Policy

Sometimes a bag or suitcase simply doesn't work out. We want the return process to be straightforward while protecting our products from damage or misuse.

Eligibility

A return or exchange request should be raised within 7 days of delivery. The product must be unused, unworn and in resalable condition, with original tags, labels, dust bags, accessories, packaging and any included items intact.

Proof of Purchase

Please provide your order number, invoice and original bill, and, when requested, photographs or a short video showing the product and the issue. This helps us resolve problems faster and reduce unnecessary reverse shipments.

Damaged, Defective or Incorrect Item

If you receive a damaged, defective, incomplete or incorrect product, please contact Karry House preferably within 48 hours of delivery. Subject to verification, we may offer a replacement, exchange or refund as appropriate.

Exchange

Exchanges are subject to product availability (size/colour/style). If the requested replacement is unavailable, you may be offered an alternative resolution or a refund.

Return Pickup

Where reverse pickup is available at your location, Karry House or its logistics partner will arrange pickup using the address provided. Pickup availability depends on courier serviceability.

Return Inspection

Returned products are inspected before an exchange or refund is approved. A return may be rejected if the product has been used, damaged after delivery, altered, or is missing tags/accessories, or otherwise fails the condition requirements above.

Non-Returnable Items

Unless required by applicable law or stated otherwise, the following are excluded from returns: personalised or customised products, products clearly marked final sale/non-returnable, products damaged after delivery due to customer handling, any hygiene-sensitive items, and products purchased using a gift card or store credit where stated on the website.

Sale & Promotional Orders

Products purchased during a special sale or promotion remain subject to the return terms displayed for that offer. If an offer has special return conditions, those conditions will be shown clearly before purchase.

Return Shipping Cost

For a verified damaged, defective, missing or incorrect item, Karry House bears the return/replacement shipping cost. For change-of-mind returns, this will be clearly stated on the website — either free return shipping or a deduction from your refund.

Refunds are processed after the applicable return, cancellation or order-issue review is completed. We aim to keep the process transparent from start to finish.

When a Refund Is Initiated

For a returned product, refund processing begins after the returned item is received and passes inspection. For an order cancelled by Karry House, or an eligible pre-dispatch cancellation, the refund is initiated after the cancellation is confirmed.

Refund Method

For prepaid orders (paid via GoKwik), refunds are sent back to the original payment method, subject to the payment provider's processing rules. For COD orders, you will be asked to provide valid bank account or UPI details so the refund can be transferred directly. Where a COD advance payment was collected at the time of order, that advance is treated as part of the total order value and refunded on the same basis as the rest of the order.

Refund Timeline

Karry House aims to initiate eligible refunds within 5–7 business days after approval/inspection. The time taken for the money to actually appear in your account can vary by bank, card issuer, UPI provider or payment gateway — typically an additional 3–7 business days.

Partial Refunds

Where only part of an order is returned, the refund will relate to the eligible returned item(s), subject to applicable discounts, bundle pricing, shipping charges and promotional conditions.

Discounts, Coupons & Free Gifts

If a return changes the order's eligibility for a coupon, bundle offer, free gift or minimum-cart-value promotion, Karry House may recalculate the applicable benefit before processing the refund, provided the terms of that promotion were clearly disclosed at the time of purchase. This recalculation is based on the whole (complete) order value, not just the returned item, so the refund reflects what you'd actually be entitled to after the return.

Shipping Charges

Original shipping charges or convenience fees may be non-refundable where the customer changes their mind, unless applicable law or the specific offer requires otherwise. Any such deduction will be disclosed clearly on the website. This means the deduction is calculated on the whole order's shipping cost, not split per item, where an order has multiple items.

Refund Not Received

If a refund has been confirmed but is not visible after the stated processing window, please first check with your bank or payment provider, then contact Karry House with your order and refund reference details.

Fraud or Abuse

Karry House may investigate repeated, suspicious or abusive return/refund activity. This does not remove any consumer rights available to you under applicable law.