Privacy Policy

Your information is part of your relationship with Karry House, not a product we sell. This Privacy Policy explains what information we collect, why we need it and how we work to protect it.

Information We Collect

Depending on how you use the website, we may collect information such as your name, mobile number, email address, billing/shipping address, order details, communication history, preferences, and information you voluntarily provide to customer support.

Payment Information

Payments are processed by our payment partner, GoKwik. Karry House does not store complete card numbers, UPI PINs or other sensitive payment credentials — this information is handled directly by GoKwik in accordance with its own security standards and privacy notices.

Automatically Collected Information

When you browse the website, certain technical information may be collected, such as IP address, browser/device information and other technical identifiers. This may be collected through cookies, pixels, analytics tools and similar technologies, including tools such as Google Analytics and Meta (Facebook/Instagram) Pixel, and messaging platforms such as WhatsApp Business, where used.

Why We Use Your Information

We use your information to process orders, deliver products, provide customer support, manage returns/refunds, communicate order updates, improve the website, prevent fraud, maintain security, comply with legal obligations and, where permitted, send marketing communications.

Marketing Communications

Where marketing consent is required, Karry House will seek it through appropriate mechanisms. You can opt out of promotional emails or messages using the available unsubscribe or preference controls. Transactional messages relating to an order may still be sent when necessary.

Cookies & Similar Technologies

Cookies are used to keep the website functioning, remember preferences, understand website usage, measure campaigns and improve your shopping experience. Browser settings may allow you to control cookies, although disabling certain cookies can affect website functionality.

How We Share Information

We share necessary information with trusted service providers, including our payment partner GoKwik, courier/logistics partners, technology and analytics providers, customer-support platforms and professional advisers. We may also disclose information when required by law, regulation, court order or lawful government request.

Data Security

We use reasonable technical and organisational safeguards appropriate to the nature of the information we process. However, no internet transmission or electronic storage system can be guaranteed to be completely secure.

Data Retention

We retain personal information only for as long as reasonably necessary for the purpose for which it was collected, including business records, customer support, fraud prevention, legal compliance and dispute handling.

Your Privacy Choices

Subject to applicable law, you may have rights relating to access to your information, correction, withdrawal of consent, grievance/complaint and other privacy choices. Requests can be sent to hello.karryhouse@gmail.com.

Children

The website is intended for general consumers and is not designed to knowingly collect personal information from children in violation of applicable law. If a parent or guardian believes a child has provided personal information improperly, please contact us.

Policy Updates

We may update this Privacy Policy when our practices, technology or legal requirements change. The latest version will be published on this page with its updated date.

Legal Framework

This policy is drafted with India's consumer e-commerce framework and the Digital Personal Data Protection Act, 2023 in mind. As Karry House is not yet formally registered as a business entity, this section should be revisited with a lawyer once registration (and GST, if applicable) is complete, since the DPDP framework's implementation requirements are still evolving.